For Domestic
Refund/Exchange Policy
Simply return any unused item within 10 days of receipt for a full refund / exchange of the price of the goods (provided it is in a new, unused condition, barcode and tag are not broken). You can return your items via your chosen method using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by www.lotus.com
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15% on the total product value + making and taxes are duduct on time on refund on any product
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Once your returned item is received, our Quality Assurance Department will review it.
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Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted.
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The product should be accompanied by the original product certificate and the original/ copy of the invoice along with the barcde and tag for all exchange within the 10 Day Money-Back period.
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In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
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The prevailing market value will be determined by the company.
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The Lotus reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
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You can exchange your design within 7 days for the full value only once. If you wish to exchange the design the second time, it will be considered ( making and delivery charges are expectional)
Resizing & Repairs
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If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
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If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
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If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
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In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
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If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
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Shipping charges under Repairs & Resizing policy shall be borne by the customer.
For International
Refund/Exchange Policy
This feature is not available for international orders (orders that will be shipped abroad from India).
Resizing & Repairs
This feature is not available for international orders (orders that will be shipped abroad from India).
